So what do organisations want in terms of functionality? (N=39)
Key takeaway – “Lets start with the basics”. Six functions were rated “critical” by respondents:
- Search. People want to be able to find stuff. Search should be simple but in most organisations it is hopelessly dysfunctional.
- Shared document access & storage. People want a place to put things.
- Collaborative text content creation & editing. This is the first “Enterprise 2.0” -style piece of functionality in the top 6. And it’s really easy to do!
- Forums & discussion. People don’t just like documents, they like being able to discuss issues with other people. A very simple & mature technology.
- Single sign-on. Make the user experience as seamless and as easy as possible, please.
- Calendaring & scheduling. This is an important aspect of collaboration that is often under-rated. Make diaries easy to use, access & even share.
There is very little “cutting edge” about this list and most of the technologies needed are now mature & well-understood – but how do the collaboration products you use measure up on these functional areas? Are vendors providing what people want?