The “build it and they will come” attitude is now archaic, however it seems to have been unfortunately replaced with “hey lets put it in and see what happens”. People-focussed streams seem to understand that users demand more usable and useful systems and that stakeholders demand ROI on business goals. One thing that seems to be forgotten in the whole “collaboration revolution” is that we collaborate already. How fantastic must new technology be to get us off our phones and email, or is the expectation that we must now monitor internal AND external networking sites, email, personal mobiles, blackberries /iphones / laptops/desktops daily?

Acknowledging that we don’t live in a perfect world where strategies always drive implementations (and the cart rides behind the horse at all times), at least having some ownership of the successful implementation AND Change Management is much more important than installing the newest software on an enterprise server.